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Orange Wine Tours
Orange Wine Tours - Contact

Terms & Conditions

Orange Wine Tours Terms & Conditions (OWT)

COVID -19 Restrictions

  • confirmation of COVID-19 status (i.e COVID-19 free)
  • OWT encourages all participants to follow expert medical advise
  • OWT strongly encourages  the wearing of masks on our vehicles
  • If any participant has any symptoms not to participate in any tour

Please contact OWT for any more detail

Payment Policy

  • due to COVID restrictions full payment is required 7 days prior to your booking
  • 50% deposit of total tour cost is required at time of booking for groups 7 to 10
  • 2% fee will apply for declined payments 
  • all paymments must be completed 7 days prior to tour
  • advertised prices include gst and transaction fees

 

Credit Cards – We accept Visa and Mastercard

Cancellation Policy - applies to

cancellation of part or whole tour, no show or group reduction before or within tour date 

  • more than 30 days will incur 10% administration fee
  • 30 days will incur 10% administration fee
  • 7 days will incur a 50% cancellation fee.
  • 48 hours will incur a 75% cancellation fee.
  • 24 hours or less no refund.and a gift voucher for the total tour cost will be applied.
  • See tour outlines for min passenger requirement to operate and inclusions for each tour
  • Fares, tour inclusions and all information on the website are correct at the time of publishing
  • Gift vouchers can be purchased online with a 12 month validation from date of purchase with an options for extension.
  • Please note cancellation due illness or special unforseen circumstances will be taken in to account when cancellations are requested.
  • Administrative cancellation fee still applys for cancellation due COVID-19 related issues - please call to disuss.
  • Please Note in the event of closure by NSW goverment due to COVID-19 pandamic all pending bookings will be provided a voucher to be used as per our gift voucher policy

Cellar Door Booking Fee- COVID 

  • as 1st Ocotber all tours will include a min $40 cellar door booking fee per participant
  • cellar door booking fee is payable to the celllar door when OWT books the tour
  • application of the cellar door booking fee is at the discretion of the cellar door

Wine Purchases

  • OWT is responsible for transporting all wine purchases from cellar to accommodation
  • Large quantities of wine can be shipped to customers home – please check with each cellar door for shipping your purchases across Australia. (Rates vary)
  • Cellar doors offer some unique memberships also discounts for large group purchases.

Pickup & Drop

  • Free pickups and drop offs within a 10km radious of Orange CBD 
  • pickup from Orange Visitors Centre as an alternate location for accommodation outside of Orange 
  • addtional fees will apply for pickups outside the 10Km radius 

Tour Times

  • tours operate between 10.00 and 5.00
  • pickup times may vary depending on the type of tour and or location of accommodation.
  • confirmation of pickup times will be sent the afternoon/evening prior to the tour by text message
  • additional time can be added for a group fee of $100 per hour
  • an allowance of 50mins per cellar door with time allowed for travelling between cellar doors.

Orange Wine Tours Fleet

  • vehicles – 3 Commuter buses (12 seater & 2 x  one14 seaters) - max 12 ( COVID 19 restrictions apply)

 

Tour Inclusions - all tours
  • a tour guide
  • 6 to 7 hours of planed wine touring
  • visting 4 to 5 selected and prebooked cellar doors
  • free bottle of water per person
  • wine piurchases are labelled and stored by OWT during the tour with delievery to your accommodation
  • free pickup and dropoff to your local accommodation - see specific tour details

Not Include in tour price

  • lunch options payable at the venue by each customer
  • booking or tasting fees

Legal 

  • NSW law - it is illegal to consume alcohol on a bus or any vechicle including OWT vehicles
  • No consumption of wine at a cellar door except presented wine for tasting 
Pets on OWT Vehicles
  • Pets can not be taken on any shared tour
  • Pets when traveling on public or tourist buses need to be restrained
  • Pets entering a bus are at the discretion of the driver & OWT.
  • A nominal fee will apply for any pet animal carried on OWT buses 
'Hens or Bucks parties'
  • as a wine tour operator, we do not do these types of tour groups.
Orange Wine Tours​ Gift Vouchers  - Expiry & Extensions: 
 Gift Vouchers;
  • must be booked and taken within 12 months of purchase or validated to gain a further 24 months from the date of purchase,
  • after 12 months, if the price of the experience has increased, an additional amount will need to be paid at the time of booking.
  • All gift vouchers must be used within the validity period which includes booking and taking your tour.
  • If not booked, taken or validated within 12 months the amount paid for the voucher will be preserved for a further 24 months but Orange Wine Tours will not be obliged to offer the same tour nor to offer the tour at the same price.
  • Gift vouchers given to a third party can not be redeemed for cash payment
  • gift vouchers for a lessor priced tour can be used to upgraded to a different tour experience
Lost Gift Vouchers:
If a voucher is still valid and has not yet been exchanged or used.
  • Proof of purchase is provided; either an order number, purchaser's full name or purchaser's email address.
  • Please note it is the voucher recipient's responsibility to obtain and provide Orange Wine Tours with all required verification details.
  • Failure to do so will mean no replacement voucher can not be issued.
Expired Gift Voucher -
Less than 90 days
  • There is no obligation to provide a further extension beyond the 3yrs since date of purchase 
  • In exceptional circumstances OWT assess each request on a case-by-case basis 
  • If your gift voucher has been expired for 90 days or less we can extend the value of your voucher for an additional 3 months 
  • if the gift voucher has increased in price you will be required to pay the additional amount at point of extension.
Greater than 90 days 
  • the voucher cannot be extended under any circumstances. 
  • expired vouchers are non-refundable in whole or in part. 
  • it is no longer valid, and all transaction attempts will be declined.
  • any unused value at the date of expiry will become the property of Orange Wine Tours.