Orange Wine Tours Terms & Conditions (OWT)

Tour Inclusions – all tours

  • A professional tour guide
  • 3 to 7 hours of expertly curated wine touring
  • Visits to 3 half-day or 4 full-day cellar doors, pre-selected and pre-booked
  • Lunch options available, payable directly at the venue
  • A complimentary bottle of water for each guest
  • Wine purchases are labelled and securely stored by OWT throughout the tour, with delivery to your accommodation
  • Free pickup and drop-off at your local accommodation (please refer to specific tour details for more information)

Payment Policy

Credit Cards – We accept Visa and Mastercard

  • A 50% deposit of the total tour cost is required at the time of booking.
  • Full payment must be made no later than 7 days before the tour date.

This policy applies to the cancellation of part or all of a tour, no-shows, or group reductions before or on the tour date:

  • More than 30 days before the tour: $50 administrative fee.
  • 7 days before the tour: 50% cancellation fee.
  • 48 hours before the tour: 75% cancellation fee.
  • 24 hours or less before the tour: No refund.

Additional Information:

  • Fares and tour details on the website are accurate at the time of publication.
  • Gift vouchers can be purchased online.

Cellar Door Tasting Fee

  • Tasting fees, where applicable, will be added to the total tour price.
  • These fees are paid directly to the cellar doors when booking your wine tasting experience.
  • Please note that the cellar door booking fee is determined at the discretion of each cellar door, and in some cases, it may be credited towards the purchase of wine at select locations.

Wine Purchases

  • OWT is responsible for transporting all wine purchases from cellar doors to your accommodation.
  • Please note that wine purchased during the tour cannot be consumed on the tour itself.
  • For larger wine purchases, you may arrange shipping to your home.
  • Speak to each cellar door directly for information on shipping rates and options across Australia. Additionally, some cellar doors may offer special memberships or discounts for bulk purchases.

Pickup & Drop off

  • We provide complimentary pickups and drop-offs within a 10km radius of Orange CBD.
  • For accommodations located outside of Orange, pickups can be arranged from the Orange Visitors Centre.
  • Additional fees will apply for pickups outside the 10km radius.

Tour Times

  • Tours run from 9:30 AM to 5:00 PM.
  • Pickup times may vary depending on the tour type and accommodation location.
  • You will receive a confirmation of your pickup time via text message the afternoon or evening prior to the tour.
  • Each cellar door visit is allocated 50 minutes, with additional time factored in for travel between locations.
  • For groups, extra time can be added at a rate of $150 per hour.

Additional Tour Information

  • Please inform us of any allergies or medical conditions before your tour.
  • Orange Wine Tours reserves the right to terminate a tour if any participant is found to be intoxicated.
  • For safety reasons, no alcohol may be consumed on the tour buses, including open alcoholic beverages.

Orange Wine Tours Fleet

  • We operate two modern 12-seater commuter buses and one 6-seater vehicle.

Legal

  • Under NSW law, it is illegal to consume alcohol on public passenger buses or any vehicle, including OWT vehicles.
  • Additionally, wine may only be consumed at the cellar door if it is provided for tasting or purchased for on-site consumption at the cellar door.

Pets on OWT Vehicles

  • Pets are not permitted on shared tours.
  • When travelling on public or tourist buses, pets must be restrained.
  • The decision to allow pets on OWT buses is at the discretion of the driver and OWT.
  • A nominal fee will apply for any pet travelling on OWT buses.

‘Hens or Bucks parties’

  • As a wine tour operator, we do not accommodate hens or bucks parties.

 

Orange Wine Tours Additional Terms

Orange Wine Tours have developed terms and conditions in collaboration with cellar doors.

We reserve the right to:

  • Apply tasting fees on behalf of cellar doors to any individual.
  • Refuse service of alcohol to any tour member who shows signs of intoxication.
  • Note that cellar doors also reserve the right to refuse alcohol service to any tour member who appears intoxicated.

As part of our commitment to responsible alcohol service, we encourage drinking water between wine tastings. It is the responsibility of all customers to come prepared for a day of touring and wine tasting.

Other Tour Types

  • Wine tours are our specialty, and we’re passionate about delivering the best experience possible. If you’re looking to explore more than just wineries, consider booking a charter tour. We can tailor your experience to include a brewery, orchard, and a variety of other local attractions alongside your wine tour.

 

Thank you for your interest in Orange Wine Tours. We’ve aimed to address most questions in our terms and conditions, but if you need further information, please feel free to contact us with your inquiry.